minahoxha444
June 11, 2026
"Nearly Two Months Later, No Furniture, No Clear Answers, and No Trust Left."
I strongly recommend avoiding Daals based on my experience.
I ordered furniture from Daals on **26 April**, and nearly two months later it still has not arrived. I was told it had “got lost in the post,” and then had to spend days going back and forth over email trying to get a resolution.
A month after ordering, on **27 May**, I was told they were arranging a replacement. It is now **11 June**, and I still have not received the item or any clear proof that a replacement was actually sent. Throughout the process, the blame was repeatedly placed on DPD, but DPD delivers many of my parcels and I have never had an issue like this before.
What made the situation worse was the way the communication felt dismissive and distracting, rather than genuinely focused on resolving the problem. As a first-time customer, I found the whole experience extremely disappointing and stressful.
After checking other review websites, I realised that similar complaints appear to have been made by other customers too, which made me even more concerned.
I have now contacted my bank to try to recover my money, as I no longer want to continue going back and forth with the company. Based on this experience, I would not order from Daals again.
Dana_ortiz84
May 23, 2026
"Good chair, simple delivery"
I ordered a dining chair from daals and it turned up when they said it would, the tracking was okay but not super detailed so I was just kind of checking now and then, the box did have a small dent on it but luckily the chair itself was totally fine, so overall I’m happy and I’d probably use them again.
marina_Williams71
May 22, 2026
"Checkout was okay, but felt impersonal"
The payment went through fine, so no big issue there, but the checkout felt a bit slow today. I also didn’t love that there was no real human contact at any point, sometimes it’s just nicer to have someone around if you’ve got a question or need help
JohnFanno_36
May 11, 2026
"Ordered from daals.co i’m annoyed I’d…"
Ordered from Daals i’m annoyed I’d built it up in my head like it was going to be a nightmare. The instructions were clear enough, everything went together easily, and it took way less time than I expected. So yeah, I guess I only have myself to blame for stressing over it. Happy with it in the end
ronnie_Mitchell94
April 27, 2026
"Delivery was actually easy for once"
I ordered from daals.co.uk and, because I work random shifts, I was fully expecting the usual delivery circus. Shockingly, I could just choose a delivery day that actually worked for me, which almost felt too sensible for modern life.
They kept me updated, and the driver turned up in the time slot they gave. No rearranging, no sitting around all day questioning my life choices, just a straightforward delivery, which was a nice change...
MariePhillips
April 26, 2026
"Decent range, but no real support"
The range is okay, but I was expecting more styles to choose from. What bothered me more was that there didn’t seem to be any real human contact if you needed help, everything felt a bit automated, which was frustrating.
denisebruno8653
April 09, 2026
"Looks great, but the communication was a bit frustrating"
I’m happy with how it looks now that it’s set up at home. The design is really nice and it fits the space well. That said, I was a little annoyed by the unclear communication along the way, I had to guess on a few details that should’ve been explained better
kathleenbrodowski3000
April 02, 2026
"Pretty comfy once I got it set up"
I got this office chair from daals and, for what I needed, it’s been really good. The support in the back feels right, and I can sit in it for ages without feeling all stiff afterwards. It did take me a little while to get everything adjusted properly, probably just me messing with it, but now it feels comfy and looks nice in the room too
Freddie_gonzalez74
March 20, 2026
"Updates could’ve been clearer"
I ordered from daals.co.uk and my item did turn up fine, so no issues there. The only thing was the communication wasn’t great after I placed the order. I had to keep checking myself for updates and didn’t really get much clear info. Customer service did reply eventually, but it wasn’t exactly quick. Overall, it wasn’t a bad experience, but it’d be a lot better if they kept customers updated more
"Near Miss!"
near miss!
A near miss!
Daals had the potential to be great but fell down in the end. It's been an ongoing saga of emails, poor communications and a complete time soak.
13th of Jan - Ordered a number of bedroom items from the site. Quality was what I expected for the money, average fake veneer on MDF, fairly priced for what it is but don't expect a G plan that will last you for decades.
Sadly damaged drawer fronts and a damaged chair. The chair had no external damage to the the packaging it had been wrapped and packaged with damage from the factory.
Things happen, lets just sort it was my take. Kudos to Daals they were responsive and tried to give me a very low discount that basically wasn't worth considering so they sorted a replacement for the drawer.
This is where the BS started. Poor comms, deliveries turning up unnanounced, pot luck if we were in or not. I specifically requested deliveries not be made during a certain week, guess what delivery attempted and the chair not sent back or replacement given.
It's now the 16th of March, yep you read that right we are 2 months into this BS. I still have no chair, same back and forth BS emails, no refund and a level of practiced disinterest that suggests this is a well polished response to complaints.
More importantly for Daals is they opted not to honour my distant selling rights, fortunately in writing, so next stop is trading standards.
It just sucks that you have to waste your time with this kind of stuff. I spent circa 3K and have another 3k to spend on my sons bedroom which will be being spent elsewhere. for that I have had weeks of p*ssing about. It's such a shame as being fair to Daals the intial response was great, they almost made it.
Assuming your stuff arrives without damage I'm sure these guys are fine but if you are spending a chunk of cash I would be wary, the breach of distance selling rights was a big red flag!
Speaking to different faces every time has been annoying, poor comms annoying, the fact they chose to lose a customer over a £150 chair is.... annoying.
My now needing to become a Caron letting Reddit, Trustpilot, and everyone else know it's not all gravy despite the positive reviews.... (funny many of them seem to be written with a similar tone? Odd that!) is 'annoying'
One to avoid is the end outcome which is, guess what.... annoying!
hello_michael334
March 13, 2026
"Tracking updates need to be clearer"
I like the service overall, but the tracking info was confusing and I had to keep guessing where my order actually was. If this keeps happening, I might have to start looking at other options.
charles2003
February 21, 2026
"I’d been trying to find a chair..."
I’d been trying to find a chair for a while and everywhere else seemed to have some kind of long wait, which was just annoying. Daals had it in stock and ready to order, and that felt like such a relief. Checkout was straightforward too. Just a really good experience overall, and I’d definitely use them again.
johndigregorio9777
February 20, 2026
"Payment options could be better"
Checkout was smooth , but I was hoping to see a few more ways to pay . My card went through fine , it just felt a little less flexible than I expected .
Patrica-williams
February 02, 2026
"Fast delivery and a smooth experience"
My order arrived quicker than I expected, which was a nice surprise. The tracking was decent and helped me keep an eye on it, though I do wish the delivery time slot had been a bit clearer. Overall, I’m happy with the experience.
giuseppe-Murray
January 24, 2026
"I ordered from daals.co.uk and the delivery..."
I ordered from daals.co.uk and the delivery was smooth overall. The courier seemed polite and professional, gave me a call before arriving, and was careful with the boxes when bringing them over.
The only downside was that the time slot was a bit wide, so I ended up waiting around for a while. Still, everything arrived without any damage, so I’m happy enough with the service.
rosie_Trosclair92
January 22, 2026
"Took Some Time, But They Replied"
I had to wait a bit longer than I expected, but I did eventually get a reply. It wasn’t the quickest experience, but at least they got back to me in the end. Overall, I’d say it was okay, just not ideal if you need a fast response
robertbollinger4606
January 12, 2026
"I was able to find what I needed..."
I was able to find what I needed in the end, but the site felt a bit clunky to use. The menus seemed kind of messy, which made me wonder a little about the overall quality and attention to detail.
Andrea_gonzalez78
January 10, 2026
"A few mistakes, but not terrible"
Some of the details were wrong, which was frustrating because I had to spend extra time and energy double-checking things that should’ve been right in the first place. It wasn’t awful overall, just a bit annoying and more of a hassle than it needed to be
davidrogalski5019
January 08, 2026
"It looks nice and was pretty…"
It looks nice and was easy to put together, so I can’t complain too much. But if I’m being honest, I do kind of regret expecting it to feel a bit more solid. Some parts feel a little cheap, and one edge had a small mark on it when it arrived. For the price, it’s okay, but I probably would’ve thought twice if I knew the quality would be just average.
carlosbarbee7522
January 08, 2026
"Arrived in Perfect Shape"
The box was really sturdy, and everything showed up with no damage at all (which is always a relief). No dents, no broken pieces, just exactly what I hoped for.
